Refund policy

Our products are living, perishable foods: we guarantee their living cultures for four weeks from the day the jar is filled. Under Dutch law (art. 6:230p BW) the 14-day right of withdrawal does not apply to such goods. This policy sets out what we do instead.

Cancelling a reservation. See our Purchase options cancellation policy.

Damaged, missing or wrong items. Email info@phfm.nl within 48 hours of delivery with your order number and a photo. We replace the item in the next batch or refund it in full, your choice.

Quality concerns. If a product is not as described, contact us. We assess each case and refund or replace where justified.

Not happy with your first order? Get in touch first: email info@phfm.nl with your order number and tell us what you ran into. Living food can behave differently depending on how it is stored and used, and we'd like to help you get it working as intended. If you are still not happy, send the jars back within 14 days of delivery, opened or not. We refund the price you paid per jar once they arrive. Return shipping is at your cost; we send you the return address.

Refunds go to the original payment method within 14 days of our confirmation.