Cancellation policy

Reservations. You reserve jars for a named batch. A batch is full once all its jars are reserved, and confirmed once every reservation made by payment link has been paid. Production is prepared once the batch is confirmed.

Reserved with card. Nothing is charged when you reserve. We charge your card when the batch is confirmed. Until then you can cancel free of charge: email info@phfm.nl with your order number.

Reserved by payment request. Nothing is charged when you reserve. When the batch is fully reserved, we email you a payment link. You can cancel any time before you pay by emailing info@phfm.nl, or simply by not paying within three days. Your jars then go to the next person in line.

After payment. A paid order is committed to the batch and can no longer be cancelled. For damaged items, quality concerns and returns, see our Refund policy.

If a batch changes. If a batch is delayed or cannot be produced, we tell you by email. You can then cancel free of charge, and any payment is refunded in full.